1. Shopping:

1) What should I do if the goods are sold out? What if the product I'm interested in doesn't fit my size?

Answer: New products can sell out quickly, but we may be restocking them soon! Please contact our customer service to check the status of the sold out and refilled new products.

You can contact our customer service department by email. We'll do our best to notify you when the product is back on the shelves.

2) What should I do if the size of the clothing label is different from the size I ordered?

Answer: The size listed on the website is the international standard size. This is standard and conventional. Since our size is closer to the Asian number, you can choose 1-2 larger sizes before purchasing. Click here to learn more about size issues.

If you find the size you received is still inadequate. Don't worry, the size we sent you is correct. If the size does not fit you, you can return it. Click here to learn more about returns and exchanges.

3) Why is the color of the clothes I received a little different from the color on the internet?

Answer: The camera angle and lighting level may cause slight color difference. Hope you can understand us. If you still don't like the look and pattern of the clothes, we hope you keep the clothes and we will provide you with a promotional code to make up for future purchases. However, we will do our best to prevent this from happening.

4) Is there a branch?

Answer: We only do business online.

5) Where are your clothes made?

Answer: All clothing is from top Chinese brands. Quality, fabric and design therefore ensure that we can establish our reputation and provide the best service to our customers.

6) How do I use the discount code?

Answer: If you have a coupon, you will find an option on the Checkout page that will ask you to enter the coupon code. Click here to learn how to use the discount code. .

7) I'm not sure about the size or have a size question. How can I find help information about dimensions on the website?

Answer: There are general questions about size. Click the size details on the shopping page to find out. If you still have questions about the size of an item, please email our customer service department.

8) Why was my order canceled?

Answer: Due to unforeseen events, the goods you have ordered are suddenly no longer in stock and the order is canceled. We guarantee that these situations are rare. If the item you have ordered is out of stock, you will be notified to cancel the order within 24 to 48 hours. If your order contains other products that are out of stock, those products will still be sent to you and we will remove the out of stock products from your order and refund them.

9) How can I change my order?

Answer: If you need to change or cancel your order, please contact us immediately. We will process and ship the products very quickly. After we have completed shipping, your order will no longer be able to make any changes.

10) How can I get more information about the product?

Answer: We will post as much useful information as possible about all of our products so that you can buy the product that best suits you. Each project's product page has size information, detailed descriptions, materials, and a large number of product images. If you need more information to understand the product, please let us know what information you would like to view. We will try our best to help you.

11) Do you have a product catalog?

Answer: We have a lot of new products every week coupled with the ever changing fashion news, fashion trends and suggestions. The speed of updating the paper catalog is impossible to keep. Instead, we focus on providing customers with a website where they can buy whatever they want 24 hours a day, 7 days a week, and we believe these images can give you a more realistic understanding of the products they want.

2. Payment:

1) How can I pay?

Answer: We offer several payment methods: Paypal and credit cards. We accept Visa and MasterCard credit cards as a secure payment method that accepts all types of credit or debit cards. We also take security very seriously so that your data is safe.

All credit and debit card holders must be verified and authorized by us and the card issuer to ensure security and prevent fraud.

2) What currency can I use?

Answer: The available currencies are: US Dollar, Euro, British Pound, Canadian Dollar, Australian Dollar, Norwegian Krone, Swiss Franc, Swedish Krona, Polish Zloty, Danish Krone, Japanese Yen, Hong Kong Dollar.

3) Is it safe to use my credit card on the website?

Answer: don't worry. Ordering on our website is safe.

When sending and receiving customer data that is exchanged with our location server, we use encryption technology customary in the industry. Your credit card details will not be disclosed.

If you enter your credit card and your personal data in our online shop during the ordering process, you can forward this information to us securely using Secure Sockets Layer technology (SSL). Select the articles that you like on our website.

4) Why is my credit card declined?

Answer: Your credit card may have been declined for one of the following reasons:

The card may have expired. Please check whether your card is still valid.

You may have reached your credit limit. Please contact your bank to confirm that you have not exceeded the authorized purchase limit.

You may have entered the wrong information. Check that you have filled in all the required fields correctly.

Make sure you are using the latest version of the web browser. This could be because some types of plug-ins are installed in your browser. Please delete cookies, restart your browser and try again.

5) Why am I being deducted twice?

Answer: Your credit card will only be charged once when your order is dispatched.

If you've just placed an order, you'll see the deduction information in your bank account. This is a common banking practice when processing credit card transactions to ensure adequate balance and account authenticity. This information will be deleted (depending on your bank, usually within 48 to 72 hours). If you need help speeding up the process, you can contact your credit card issuing bank.